Refund Policy
At lyricgenius.cc, we aim to provide the best service experience. However, we understand that situations may arise where a refund may be required. Please review our refund policy below:
1. Eligibility for Refunds:
- Refunds are applicable only for unused credits purchased on our platform.
- Requests for refunds must be submitted within 14 days of the purchase date.
- Refunds are not available for promotional or bonus credits.
2. Process for Requesting Refunds:
- To request a refund, please contact our support team at [email protected].
- Provide your purchase details, including transaction ID and account email address.
- Our team will review your request and respond within 5-7 business days.
3. Exceptions:
- Refunds will not be issued for any credits that have already been used to generate content.
- Repeated refund requests or abuse of the refund policy may lead to account suspension.
4. Processing of Refunds:
- If your refund request is approved, the refund will be processed to your original payment method.
- Refund processing typically takes 7–10 business days after approval, depending on your payment provider.
5. Customer Support:
If you have any questions or concerns regarding this policy or your refund request, please do not hesitate to contact our support team. We are here to assist you.